Return & Refund Policy
Your satisfaction is our top priority. If you are not completely satisfied with your purchase from KAMTRON CONSULTING LLC, you may return it for a full refund within
30 days of the delivery date.
Conditions for Return
To be eligible for a full refund, your item must meet the following criteria:
- The item may be opened or unopened, but must be returned in its original condition.
- The item must be in new, unworn, and unwashed condition.
- All original tags must be attached and intact.
- Refunds are accepted on all unused products.
Please note that items marked as “Final Sale” are not eligible for return.
How to Initiate a Return
Step 1: Request a Return Merchandise Authorization (RMA) Number
Before sending back your item, you must contact our customer support team to receive an RMA number. This number is essential for tracking and processing your return.
Step 2: Prepare Your Package
Securely pack the item(s) you wish to return. Clearly write the RMA number you received on the
outside of the shipping package. Returns without a valid RMA number may be refused or experience significant processing delays.
Step 3: Ship Your Return
Send the package to our fulfillment center at the address below. You are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.
Return Address:
14711 GREENLEAF ST SHERMAN OAKS, CA 91403
Refund Processing
Once we
receive and inspect your return, we will
process your refund. The refund will be issued to your
original method of payment.
Please allow
5–7 business days for our team to process the return. Once processed, there is typically a
48-hour bank shadowing period before the refund is fully released. After that, please allow an additional
3–5 business days for the refund to appear on your
bank or credit card statement, as
processing times may vary between financial institutions.
Order Cancellations
If you wish to cancel an order, please contact our customer support team immediately. We will do our best to accommodate your request, but if the order has already been processed or shipped, it cannot be canceled. In this case, you will need to follow the standard return process once you receive the item.
